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Thank you for choosing our services. We aim to ensure your satisfaction with our products and services. Please read the following policy carefully to understand our procedures for refunds, cancellations, and returns.
1. Refund Policy
- Upon verification, you may choose one of the following:
Replacement with the same item (subject to availability)
Full refund of the amount paid using the original payment method
Refunds will be processed within 14 working days after the returned item is received and inspected.
2. Cancellation Policy
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If you have not yet received your order, please contact [email protected] as soon as possible to arrange a cancellation before the order is dispatched for a full refund.
Please note that if you have decided to cancel your order and your order has already been processed and dispatched to you, it will be necessary for you to return the goods so we can process your refund, the whole amount of the order will be refunded to you excluding shipping charges.
3. Return Policy
- RETURNS & EXCHANGES (UAE CONSUMER RIGHTS COMPLIANT)
Defective, Damaged, or Incorrect Items
If you receive a product that is damaged, defective, expired, or not as described, you are entitled to a repair, replacement, or refund, at no additional cost.
You must notify us within 3 days of delivery
The product must be returned in the condition received, along with original packaging where reasonably possible - Change-of-Mind Returns
Returns for reasons other than defects (such as change of mind or incorrect selection) are not mandatory under UAE law and therefore are not accepted, except where required by applicable regulations or explicitly stated during a promotional campaign.
Hygiene & Sealed Products
For health and safety reasons, products that have been opened, used, or unsealed cannot be returned unless they are defective.
Return Shipping Costs
UAE & GCC: Return shipping is free for approved defective or incorrect items
International Orders: Return shipping costs may apply unless the return is due to our error or a defective product
International Returns
Due to customs and cross-border regulations:
Returns are accepted only for defective, damaged, or incorrect items
Customers should notify us as soon as after delivery
Refunds or replacements will follow the same consumer-rights principles outlined above
4. Refund Process
- Refund Approval: Once we receive your returned product or process your cancellation request, we will inspect and approve the refund if the conditions are met.
- Refund Method: Refunds will be processed using the same method of payment used for the original purchase. Please allow 14 days for the refund to be reflected in your account.
5. Contact Information
If you have any questions or concerns about our Refund, Cancellation, and Return Policy, please contact us through our customer service.
By making a purchase or subscribing to our services, you agree to abide by the terms outlined in this policy. We appreciate your trust in our services.
